Visiting a loved one in the hospital can be a meaningful and supportive experience, both for the patient and the visitor. Cleveland Clinic Abu Dhabi strives to provide an environment that promotes healing and comfort for patients while ensuring that visitors have a positive and memorable experience. This article provides comprehensive guidelines for visitors, including what to expect, how to prepare, and how to make the most of your visit to Cleveland Clinic Abu Dhabi.

Preparing for Your Visit

Understanding Visiting Hours

Visiting hours at Cleveland Clinic Abu Dhabi are designed to balance patient care with the need for rest and recovery.

General Visiting Hours

• Timing: Typically, visiting hours are from 9:00 AM to 9:00 PM, but it’s essential to check with the specific department as timings may vary.
• Exceptions: Some units, such as the Intensive Care Unit (ICU) and Neonatal Intensive Care Unit (NICU), may have restricted visiting hours or special guidelines.

Planning Your Visit

Proper planning ensures a smooth and enjoyable visit to Cleveland Clinic Abu Dhabi.

Contacting the Hospital

• Confirming Details: Contact the hospital ahead of time to confirm visiting hours and any specific guidelines for the patient’s unit.
• Special Requirements: Inform the hospital of any special needs or accommodations you may require during your visit.

Preparing for Security Checks

• Identification: Bring a valid ID for security checks at the entrance.
• Prohibited Items: Be aware of items that are not allowed inside the hospital, such as large bags, outside food, and certain electronic devices.

During Your Visit

Navigating the Hospital

Cleveland Clinic Abu Dhabi is a large facility, so knowing how to navigate it efficiently will enhance your visit.

Hospital Map and Information Desk

• Maps: Utilize hospital maps available at the entrance or information desks to find your way around.
• Assistance: Staff at the information desks can provide directions and assistance if needed.

Signage and Directions

• Follow Signage: Pay attention to hospital signs and directions to reach your destination.
• Ask for Help: If you’re unsure, don’t hesitate to ask hospital staff or volunteers for assistance.

Visiting Etiquette

Respectful and considerate behavior contributes to a positive environment for all patients and visitors.

Respecting Privacy

• Knocking: Always knock before entering a patient’s room.
• Personal Space: Be mindful of the patient’s need for privacy and personal space.

Limiting the Number of Visitors

• Visitor Limits: Adhere to the hospital’s policy on the number of visitors allowed at one time to avoid overcrowding and ensure patient comfort.
• Rotating Visits: If you are visiting in a group, consider rotating so that only a few visitors are in the room at any given time.

Supporting the Patient

Your presence can provide comfort and support to the patient during their stay at Cleveland Clinic Abu Dhabi.

Listening and Engaging

• Active Listening: Listen attentively to the patient’s concerns and needs.
• Positive Interaction: Engage in positive and uplifting conversations to boost the patient’s morale.

Assisting with Needs

• Physical Support: Assist with small tasks, such as adjusting pillows or fetching water.
• Emotional Support: Offer emotional support and reassurance during difficult times.

Utilizing Hospital Amenities

Cafeterias and Dining Options

Cleveland Clinic Abu Dhabi offers various dining options for visitors.

Cafeterias

• Locations: Multiple cafeterias are located throughout the hospital, offering a range of meal options.
• Operating Hours: Check the operating hours of the cafeterias, which typically align with visiting hours.

Food Options

• Variety: Enjoy a variety of cuisines, including healthy options, to suit different tastes and dietary needs.
• Special Diets: If you have specific dietary requirements, inquire about available options.

Patient and Family Services

Cleveland Clinic Abu Dhabi provides services to support both patients and their families during their stay.

Family Lounges

• Rest Areas: Utilize family lounges as a place to rest and recharge during your visit.
• Amenities: These lounges are equipped with comfortable seating, refreshments, and reading materials.

Concierge Services

• Information and Assistance: The hospital’s concierge services can help with information about local accommodations, transportation, and other needs.
• Booking Services: Assistance with booking accommodations or arranging travel as required.

Spiritual and Emotional Support

The hospital recognizes the importance of spiritual and emotional well-being.

Chaplaincy Services

• Spiritual Support: Chaplains are available to provide spiritual care and support for patients and visitors of all faiths.
• Prayer Rooms: Dedicated prayer rooms are available for quiet reflection and prayer.

Counseling Services

• Emotional Support: Counseling services are available for patients and families dealing with stress, anxiety, or other emotional challenges.
• Confidentiality: These services are provided in a confidential and supportive environment.

Special Considerations for International Visitors

Travel and Accommodation Assistance

Cleveland Clinic Abu Dhabi offers support for international visitors to ensure a smooth experience.

Travel Arrangements

• Flight Bookings: Assistance with booking flights and arranging transportation from the airport.
• Visa Assistance: Guidance on obtaining the necessary visas for your stay.

Accommodation Options

• Hospital-Adjacent Housing: Information on nearby hotels and accommodations that offer special rates for hospital visitors.
• Long-Term Stays: Assistance with finding suitable accommodations for extended stays.

Language and Interpretation Services

Effective communication is vital for international visitors.

Multilingual Staff

• Language Support: The hospital employs multilingual staff to assist with language needs.
• Cultural Competence: Staff are trained to understand and respect cultural differences.

Interpretation Services

• On-Site Interpreters: Professional interpreters are available to assist with medical consultations and discussions.
• Remote Interpretation: Phone or video interpretation services for additional language support.

After Your Visit

Providing Feedback

Cleveland Clinic Abu Dhabi values visitor feedback to improve services and the overall experience.

Feedback Forms

• Availability: Feedback forms are available at the hospital and can also be submitted online.
• Constructive Feedback: Provide honest and constructive feedback to help the hospital enhance its services.

Patient and Visitor Surveys

• Participation: Participate in patient and visitor satisfaction surveys if requested.
• Impact: Your feedback contributes to improving the quality of care and visitor experience.

Staying in Touch

Maintaining communication with the hospital and the patient is essential after your visit.

Contact Information

• Phone and Email: Ensure you have the correct contact information for the patient’s healthcare team.
• Follow-Up Appointments: Confirm any follow-up appointments or necessary communications.

Virtual Visits

• Technology Use: Utilize video calls and other technology to stay in touch with the patient if in-person visits are not possible.
• Emotional Support: Continue to provide emotional support and stay updated on the patient’s progress.

Future Visits and Long-Term Support

Planning Future Visits

If additional visits are necessary, planning ahead can ensure a seamless experience.

Scheduling Visits

• Advanced Planning: Schedule future visits in advance to accommodate the patient’s care schedule and hospital policies.
• Coordination: Coordinate with the patient’s healthcare team to determine the best times for visits.

Travel Arrangements

• Consistency: Maintain consistent travel arrangements to ensure ease of access and familiarity.
• Support Services: Utilize the hospital’s support services for any travel and accommodation needs.

Long-Term Support for the Patient

Providing ongoing support for the patient is crucial for their recovery and well-being.

Regular Communication

• Check-Ins: Regularly check in with the patient to monitor their progress and offer support.
• Updates: Stay informed about the patient’s health status and any changes in their care plan.

Involvement in Care

• Active Participation: Be involved in the patient’s care decisions and support their treatment plan.
• Support Network: Encourage a support network of family and friends to provide comprehensive care and support.

Visiting a loved one at Cleveland Clinic Abu Dhabi can be a fulfilling and supportive experience with proper planning and adherence to hospital guidelines. By understanding visiting hours, respecting patient needs, utilizing hospital amenities, and providing emotional and logistical support, visitors can significantly enhance the patient’s experience and well-being. Cleveland Clinic Abu Dhabi’s comprehensive support services for visitors, including international patients, ensure that every visit is comfortable, respectful, and beneficial for both the patient and their loved ones. By following these guidelines, visitors can make the most of their visit and contribute positively to the patient’s journey towards recovery.